AI Receptionist Features.Without the Payroll.
Everything a front desk does—answering calls, booking appointments, managing schedules—without hiring, training, or managing staff.
24/7 Availability
Never miss a call again. Your AI receptionist answers instantly, day or night, weekend or holiday.
- Instant pickup on every call
- No after-hours voicemails
- Capture every booking opportunity
Direct Cliniko Integration
Bookings appear in Cliniko immediately. Real-time schedule checking means zero double bookings.
- Instant synchronization
- Intelligent conflict detection
- Calendar always up to date
Setup in 10 Minutes
Connect Cliniko, configure your details, and you're live. No technical knowledge required.
- Works with existing setup
- Taking bookings same day
- No staff training required
Everything You Need
Call Handling
Multiple Simultaneous Calls
Iris handles multiple calls at once per clinic. No busy signals, no hold music — every caller gets answered immediately.
After-Hours Call Capture
Turn midnight enquiries into confirmed appointments while you sleep.
Natural AI Conversations
Human-like interactions that feel natural, not robotic scripts that frustrate callers.
Intelligent Call Transfer
When a caller needs human help — complex queries, declined consent, or urgent symptoms — Iris transfers them to your on-call team instantly.
Australian Accent & Terminology
Trained on Australian English with local pronunciation. Understands allied health terminology, GP referrals, suburb names, and Medicare naturally.
Scheduling & Integration
Real-Time Cliniko Sync
Bookings appear instantly in your calendar with zero double bookings. If a slot's taken, Iris offers the next available time automatically.
Multi-Discipline Support
Physio, chiro, osteo, podiatry, massage, acupuncture — Iris knows your practitioners' specialties and routes patients to the right person.
Smart Matching & Authoritative Redirecting
Iris matches each patient's injury to the best-fit practitioner. When a preferred practitioner is fully booked, Iris confidently recommends the best alternative — with credentials and an available time.
Multi-Location Support
Run multiple clinic locations from one phone number. Iris asks callers which location they'd like to book at and routes to the right practitioners and schedule.
Reschedule & Cancel by Phone
Patients can change or cancel existing appointments in a single call. No phone tag with reception needed.
Patient Experience
Auto-Generated Knowledge Base
Iris crawls your clinic website and builds answers to common patient questions automatically. Services, pricing, opening hours — handled.
Consistent Service Quality
Same excellent experience on every call, whether it's 9am or 9pm.
Professional Call Handling
Callers feel heard and helped, not like they're talking to a machine.
Intelligent Wait Guidance
When a patient's preferred day or time isn't available, Iris suggests the nearest alternatives instead of dead-ending the conversation.
Privacy & Consent Built In
Call recording consent handled at the start of every call, compliant with Australian surveillance device laws. Patients can decline and still be helped.
Business Benefits
Referral Source Tracking
Iris asks new patients how they heard about you — Google, doctor referral, friend — and logs it automatically. Know what's driving your growth.
Free Your Admin Staff
Let the AI handle calls so your team can focus on patient follow-ups, retention, and growing your practice.
Australian Local Support
Built by Australians who understand allied health clinic operations and Cliniko workflows.
Call Transcripts & Summaries
Every call gets an AI-generated summary and full transcript in your dashboard. Review conversations, spot trends, and measure quality.
Multi-Location Dashboard
Manage all your clinic locations from a single dashboard. One subscription, one phone number, full visibility across every site.
The Numbers Make Sense
Admin time saved
A$350-500/mo
~3-4 hrs/wk of phone time at $30/hr
Captured revenue
A$300-500/mo
3-5 extra bookings from after-hours & busy periods
Staff freed for growth
A$300-500/mo
Follow-ups, rebookings, reduced no-shows
Combined, that's A$950-1,500+/mo in value — a 3-5x return on A$299.99/mo. And Iris only needs to capture one extra patient per month to cover the cost.
The Reason Your Clinic Isn't Growing
Clinics don't grow until they fix the leaks. Missed calls are the biggest — and the easiest to fix.
Free 60-second calculator — no signup required
Built for Australian Allied Health Clinics
Pre-configured for allied health practices using Cliniko. Whether you run a solo clinic or a multi-location, multi-practice operation — Iris understands your appointment types, practitioner specialties, and booking workflow. Senior practitioner booked out? Iris matches the patient's injury to the next best-fit practitioner and redirects with authority.
Ready to Stop Missing Bookings?
See how IrisFlow works for your clinic. 14-day free trial available — quick chat, no pressure.
Integrations
Built for Australian healthcare professionals